Sign in to add more and ensure your Favorites will be available on all your devices. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. In order to start the call, please close this box and then unblock your mic in your browser settings. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Both gifts from my husband were purchased at this store and I had the receipt. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. They are professional liars for MONEY! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Top of the Page, Can I have someone other than me pick up my order? If youd rather exchange your purchase for something new, great! On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Here, KAY Jewelers is offering you $25 OFF on all their products. We were never notified about the incident. How can they make sign that and dont release my ring? The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Do all rings come in the same size or are there different sizes available? But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. They treat their people like trash!!! From warranties to orders, Customer Support can answer all your questions. She was diligent on researching the best options for me. They accused me of not bringing the ring in and basically called me a liar. A company you know and trust. Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers A jewelry expert can help you find your dream jewelry. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Beyond that, he took no responsibility for the monetary loss. We appreciate that you've chosen Kay Jewelers. Saturday: 10 AM 10 PM ET. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Do not buy from them. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Top 496 Kay Jewelers Reviews - ConsumerAffairs Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. You all are Rock StarsSheena. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Not a phone call. a:hover { Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Kay Jewelers Credit Card Customer Service Number The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . No need to wait for every minute to receive phone call from delivery partner. Removed the interest and allow us to pay the final payment of $185.00. Sign up to receive our free weekly newsletter. They tried to fault me for the diamond coming out. Why do you measure jewelry in millimeters? You must bring a valid photo ID (such as a driver's license). For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Color gemstone jewelry is not eligible for trade-in. Then I could buy the warranty after the repair for a few more hundred dollars. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Your order will be shipped from kay.com to the Kay store of your choice. Kay Jewelers Phone, Email, Address, Customer Service Contacts I have over 8 years of experience working in retail and customer service. The Vice President, Bethany Spain will make up false information not to give a refund. Learn More. I got an email on December 29th saying I would get my refund in 7 days. Is this your company? Our customer service begins with the sale and never ends. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. The package was never opened by anyone and came back only a couple days after being shipped. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. I will NEVER shop at Kay again. I am only giving one star since you have to give a star to do the review. I am told to wait 10 to 14 days to see if they can find it? I would like to write a letter to your corporate offices. Contact us by mail or phone. Do you offer any warranties on your merchandise? I called the store to check if my ring arrived and they told it did. Both share the same physical, chemical and visual properties. Ring sizing service will take up to three additional business days. I would have remembered that. On Kay Jewelers needs to revise their gift return policy. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Enter Street Address, City, State or Zip Code. Program Overview | Kay Jewelers Gold Exchange Top of the Page, When will my credit card be charged for my in-store pick up? Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. A special ordered item is created upon request. (18 weeks ago as of 10/14) She said she will call back after she calls the store. They have been horrible to deal with for a refund. The business is located in Newburgh, New York, United States. Top of the Page, What is your policy regarding conflict diamonds? Don't worry, the conditions for using this coupon are very broad. Jewelry Repairs, Events and Other In-Store Services | Kay From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Totally understandable. Compare Payment OptionsGift Cards. I wish they could be bottled and distributed for anyone doing their job everywhere. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Worst experience ever. (Exchanges cannot be made at kay.com). They refuse to remove the interest. For payments and other help, contact Kay credit card customer support at 855-506-2499. read more. I absolutely will never shop with Kay's again!!! This is the worst company to order Jewelry through. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Well, then I asked to look for a replacement that is the same as the one got lost. you can get $200 off some orders from KAY Jewelers. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I have never bought any real gold that would break the way these pieces continue to break. Contact our Customer Care Team Today. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn } You can find contact details for Kay Jewelers above. Repair paid for and diamond replaced. Kay Jewelers Customer Service Phone Number & Hours - ForLocations Thank you Connie so much. Unsubscribe easily. Top of the Page. I love my Leo diamonds. Kay Outlet | Kay Jewelers Outlet - Discount Jewelry Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. 8:30am - 10:00pm; Tue. Ordered online and I received my order and everything was absolutely fine. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Learn more I was told they couldn't resize them, which seemed odd for a 'jewelers'. Also to let employees know they should not ask personal questions like their social. We were not told that it was a promotion but a sale. Call KAY Jewelers customer support team and get help with any problems. Kay Jewelers customer service and expertise. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The latest complaint engagement ring was resolved on Aug 18, 2014. background: #515666; Need Assistance? Kay Jewelers P.O. Style finder: They use them, abuse them and then let them go!!!! Kay Jewelers offers engraving on rings. To my surprise she worked it out so that I got a beautiful NEW RING. A worker name Susan immediately was pressuring my boyfriend to buy right away. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Shortcut: Press 1, then press 1, the press 0 twice. you can get $200 off some orders from KAY Jewelers. The ring came in perfect condition, no scratches or anything. Please note that all salary figures . I mostly enjoyed the shopping experience from here. All of our rings are sized to what has been determined is an average finger size. Kay Jewelers Review | Diamond Expert Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. They treat their employees like numbers. links within this website. .main-header .primary-navigation ul li.nav-link.hover, Kay Jewelers Customer Satisfaction Survey Sweeps (Engraving is not available on Kay.com.). A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. I customized a wedding band for my fianc and it was a mess. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. This customer service is it's terrible to say the least. Strength in coaching and producing an environment where customer service and surpassing standards is at the . Purchased a Diamond ring 6 months ago & the center Diamond fell out. Top of the Page, What is the difference between natural and lab-created stones? The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. ARPhotography . Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. If you visit the Spring field Mall location, Faviba will take good care of you. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! *Exchanges are not accepted at kay.com. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Thank you, you have successfully subscribed to our newsletter! I went to pick up and the associate could not find my ring- what a mess? If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Click Here to learn how to determine your ring size. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Excellent Service. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Kay Jewelers should not pressure and make their customers feel uncomfortable. Do all rings come in the same size or are there different sizes available? This will surely increase the credibility of your complaint. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They worked together to approve a replacement bracelet for about the same value. Useful. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. That man was at that store every time I came in. Top of the Page, Do you have a trade-in policy? Submit a complaint and get your issue resolved. What is your policy regarding conflict diamonds? Top of the Page, How long do I have to pick up my merchandise? (Trade-ins are not accepted at kay.com. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. I will continue to put this review everywhere I can! Click Here to learn how to determine your ring size. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Kay Jewelers does not provide customer service by email, but does provide it by phone. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Lease Purchase ProgramLearn MoreApply Now The diamond in my ring fell out on May 7. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Kay Jewelers has resolved 87 complaints. Learn More. Posted Meghirdetve tbb mint 30 napja. How do I know I can trust these reviews about Kay Jewelers? I am set to get married in two weeks. Top of the Page, What is the difference between white gold and platinum? How will I know when my order is ready for pick up at my KAY Outlet store? Top of the Page, Why do you measure jewelry in millimeters? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Copyright 2022 Consumers Unified LLC. She then said she would be escalating to district manager. VC01 (fr) To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! HotDeals uses cookies from third-parties or affiliate networks to The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. They told me the entire ring should be cashed out because it was unrepairable. What Is The Customer Service Number Of Kay Jewelers? www.survey.kay.com Kay Jewelers Guest Satisfaction Survey I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. She was constantly in communication with me and always delivered what she promised. Top of the Page, Do all rings come in the same size or are there different sizes available? Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! MORE+, You are offered a chance to save up to 10% OFF. I am being told that my ring is unrepairable, and that is NOT true. If I want to mail a payment , what address should I send it to? Buy now! Is this your company? min-height: auto!important; color: #515666; Desired outcome: She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . KAY at Your Service. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. 5 Ways To Personalize Your Anniversary Gift. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Friends told me not to shop at Kay, overpriced and jewelry is poor quality.

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