She then just said rudely, take it up with customer complaint or something like that which was very insincere. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. In the meantime no follow-up with me. Check out machines worst than Kroger's attendent had to be called 4 times See details. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. Depending on your role and location, you might qualify for all or some of the following benefits. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. As a matter of policy, BBB does not endorse any product, service or business. Waited there another 10 minutes and was told it would be 30 to 45 minutes. Here are 8 tips for writing great reviews. Explore an interactive map with places nearby. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. 108 total complaints in the last 3 years. I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: Would never buy them again. Desired outcome: Theres no reason I should be getting the runaround like this from a big company like this. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. Please update the website to indicate when a service is not available during regular business hours. It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! BBB Business Profiles may not be reproduced for sales or promotional purposes. First off, it took the guy 15 minutes to make 2 coffees, and we were the only people in the store. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. Giant Eagle has extremely terrible customer service. Wide selection of produce, meat and general grocery products. Giant Eagle Company. I guess Heinen's will be my home store. Something needs done. Too bad. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. She didn't know how to remove it. I am so disappointedthat the storewould sell something like this. I'm sorry to say I will not order cakes from Giant Eagle again if this is the quality you are putting out. (******* ****** **************. thanks for the listen. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. International Association of Better Business Bureaus. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. and come shop your damn groceries yourself and $#*! This review was chosen algorithmically as the most valued customer feedback. Makes me appreciate Kroger even more! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Giant Eagle service worst ever since Covid 19 started. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. Put prices on product instead of bar code or make sure bar code is right. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. Giant Eagle's Customer Service is despicable! I gave her the substitutions and one additional item. Annette S. I think i talked to a team lead? Mandates are NOT law! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. GAS. I would give no stars but a minimum of one star is needed. I placed an online order on December 23, 2022. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. Giant Eagle Grocery - CentralPercentum GetGo. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. Imagine my disappointment when, at 6:40pm, after making a special trip for the flu vaccine, I was informed that vaccines were only available from 10a-6p. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. Phone number +1 412 914 0830. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. AND i understand some giant eagle's are charging for those bags! The service has always been rude, but now they have become even worse. Not even sure it was USDA Choice. You've lost sight of customer service. So i activated an offer for spend $150 get $10 bonus. I. How does that help with a person that wants a grocery list AHEAD of time? I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. File a complaint. We pulled up behind a car and waited 20 minutes! named Heather - very immature for the title that she holds. When empty the cart basket closes. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. Opening hours, contacts and reviews for Giant Eagle at Washington Pike, Bridgeville, PA. View nearby places on a map. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. Products used:Your customer service stinks. Giant Eagle Pharmacy caller complaints. They told me it was the best they could do and offered no solutions. Branch address 1300 Country Club Road, Monongahela, PA, 15063, US. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. Find 477 listings related to Giant Eagle Grocery in Washburn on YP.com. I ordered a cake online for my sons 6th birthday on tiesday I got an email saying the bakery accepted my cake and will be in contact with me if they have any questions on Thursday well today is the Saturday of my sons birthday and at 730 in the morning I get a call from the bakery saying it was my fault for something I didnt do they they couldnt make my cake when I am suppose to be picking up said cake at 9am so 1 hour 30 minutes before I am suppose to pick up this cake they called me to tell me they are not making it after they sent me the email saying my order was accepted Thursday now I have to hurry and scramble and try to get another cake Ive been having cakes made at giant eagle since I was a little girl I am 33 years old so over 25 years of my life my family and Ive been getting cakes from giant eagle and this incident here I will never for the rest of the time I am alive spent any money at any giant eagle establishment. HIGHEST PRICES ANY WHERE! Some of my articles are about CX (customer experience) and leadership. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. Pay for this replacement part that your car wash broke. Get the food ad on the mailers. I have had other items before. i am now a former customer. Well guide you through the process. (419 . I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. Extremely poor customer service at #43 township of pine market district. I through away the bananas and food that shouldn't be wiped off. Note that complaint text that is displayed might not represent all complaints filed with BBB. I can not reply to emails. Kitchen employees told me to go to cashier to have it removed. Giant Eagle Company. My parents come here to get produce, and they got me into the habit, too. The associate was extremely rude to me. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. I shall not go back to them. It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. auth #04520C According to our partners at TribLIVE.com, the grocery chain is expanding its partnership with Flashfood, an app that connects users to discounted food, in all stores. So I did this time. UPDATE: Ripoff Report Needs Your Help! I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: I would highly recommend shopping here. Piss off! Giant Eagle reviews & complaints 193 complaints 7 resolved 186 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "medication" Resolved Resolved Resolved "check cashing" Resolved Giant Eagle reviews 193 G GaryD163 of Butler, US Feb 09, 2023 4:50 pm EST Verified customer Featured review Claim it and get a lot of features. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. The employee came up to me after my cart was full and I was almost ready to check out. Store associates think that they own the grocery world. Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. What ever you feel is right. After picking up the order, I realized that none of the substitutions or the additional item were there. Click here to get notifications about new complaints of Giant Eagle. This Giant Eagle is in Blacklick Ohio on E. Broad. i recently shopped at the local giant eagle for groceries. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. The digital coupons are not customer friendly. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. Why I constantly continue have this on going issue with this pharmacy has be baffled? I have a family to feed and I am very upset. And having them in the store? Desired outcome: more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Category Food & Beverages. Questions Post Question There are no questions yet for this company. I went to Giant Eagle in Washington Pa for vaccines. Something needs to be done, even when waiting in line at location you hear people complaining about it. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. I can never forgive that. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. Every one of the wings had at. Or does that all fall on computers today? Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. On 11/25/22 I purchased a Columbia gift card from giant eagle for $139.99. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. All the time. I got it back in a hot cup and thought oh ok maybe its iced in this mug, because I had seen the guy get ice. everytime i go theirs always issues! Pay is not enough and they use you as a tool rather than a hard working human being. so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! They kicked my special needs 3 year old grandaughter out for not wearing a mask! It's unbelievably immoral and despicable! She still refused. I tell them it stops when the tank is full. Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. Your self check out is hardly a convenience. Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. The butchers are LAZY! I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. Unfortunately, I collect s.S. She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. Giant Eagle, (store #4029). Learn how the rating is calculated 1 complaint. What happened to integrity and company loyalty. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. Giant Eagle has 37,000 employees. The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores.

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