Adding an example will strengthen your answer and make it more memorable to the interviewer. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. You have provided a good definition of what being professional means to you. Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. Why do you think you're a great fit for the role? How to connect with us through Social media platforms. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". Looking for some holiday inspiration? Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Great! News that the . Step 2; Invited to do an automated questionnaire. Step 3; Invited to do a psychometric test. With lots of ways to use your points, youll be sure to find something you like. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. 1. Group assessment; When did you have to say no to a customer. I interviewed at Qantas in Feb 2023. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Choose the seat that suits you before you get to the airport on Qantas operated flights. The first time you apply, you'll need to create an account with us. Excellent! You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . Qantas is an excellent company to work for. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Emotionally intelligent? Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Call Center Temp Agency & Staffing Agency Solutions. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. What is the hiring process for remote jobs at Qantas? With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. I applied online. Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. great experience, I applied online. Request wheelchair assistance. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. The process took 4 weeks. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. 25 followers 25 connections. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. I applied online the Qantas website and I got an email about a week later for chat interview. Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Be honest about the experience you have that relate to these two items. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Track updates on extreme weather or other major issues that may impact your flight. describe a time you have done your work above and beyond As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Great! Travel and partner special offers available exclusively for our members. Customer Service Staffing Agency | Professional Alternatives This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Prepare for questions about personal interests, previous work experience, and strengths. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. You can track your Qantas Points, shop and more. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. We believe the journey should be as exciting as the destination. Staff are great. Be the first to find this interview helpful, 1. This was a ridiculous joke of how Qantas recruitment team work. "As you can see from my resume, I have very direct experience in the retail industry. When you call this number, you'll be connected with a customer . ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. why do you want to be a customer services? Step 4; Invited to an online group assessment. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. What was different about these new timesheets that made the employees actually fill them out? Did you develop an action plan with them? Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. I applied online. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. I guess its for if were rights person for this position. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Step 2; Invited to do an automated questionnaire. Discover our Australian domestic and international network, airline partners and oneworld. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. How would you handle a combination of scenarios with competing priorities? ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense I interviewed at Qantas in Feb 2023. Will you cover the medical costs. required min 500hrs, One of the best experiences ever. I interviewed at Qantas (Sydney) in Jun 2017. The process took 2 weeks. The process took 3 weeks. Expiry 03 March 2024 Firm price, if the ad is up the item is available. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management You come across as very level-headed, reasonable, and balanced. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Step 1; Applied for job. Step 5; Reference checks. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Customer Service Business Agent at Qantas Greater Sydney Area. Good job! I have had several jobs in the past that involved providing service to customers over the phone. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. incl. Options for mobility and medical assistance and first-time flyers. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Get ready for your big adventure with our dedicated family section. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. what was the resolution?. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. I applied online. Customer Service Agent - Full-time Position - $19 - $21/hr. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Read our Terms of Use for more information. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . This employer has not claimed their Employer Profile and is missing out on connecting with our community. I was in a panic. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. In each of those roles, the key to my success was mastering the business and the products that I worked with. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. This is a strong answer. 2 of them, i just need to say yes or no. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". All in all 4 weeks from application to offer what decisions did you make? I interviewed at Qantas (Sydney) in Jun 2017. why did you leave your previous job and why do you want to work with Qantas They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. Upgrade your web browser for an enhanced experience. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. how did you handle it? If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. $19 to $21 Hourly. Quickly jumped on the Internet and checked and the flights were gone. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. After that they invited me to attend the Assessment day. I interviewed at Qantas (Melbourne). Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Nice job! Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Why? I received a scenario which you had to remember key information from. The next steps were background and security checks and finally a thorough medical which is at your own expense. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Online application and then I was invited to submit an online interview which consisted of about 6 questions. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Download our free online tools for individuals with dexterity limitation. What would you bring? Establish customer relationships and follow up with customers, as needed. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. what decisions did you make? They wasted my time and effort and advise me to reapply if I am still interested in their company. Book your perfect holiday with a flight and accommodation package. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. what was the resolution?. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Customer Service Agent Perth at Qantas Airways Limited - GrabJobs I applied online the Qantas website and I got an email about a week later for chat interview. Nice job! Designed for small to medium businesses. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. Makes sense! (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. Darwin High School. I applied online. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. tell me about a time that you provided exceptional customer service. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. During that one-on-one meeting, did your coworker explain their perspective? I interviewed at Qantas (Brisbane) in July 2016. Book 10 or more passengers travelling to the same destination. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. I applied online. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. You must create your own answers, and be prepared for any interview question in any interview. Qantas Employee Reviews for Customer Service Representative - Indeed I had a chat interview for my first processing. I interviewed at Qantas in Feb 2023. Great! "I would not have any issues with the dress policies that you have in place for your staff. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Join Qantas Frequent Flyerorsubscribe to Red Email today. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. What ideas have you brought to a previous role that have benefitted other staff?

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