1. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. I used my airline mile and hotel points to travel well and cheap. Seldom travelers may not get enough value to warrant the cost. Holland America Cruise Line | Travel Requirements & Safety Protocols. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. My Trip - Updates on Current Sailings - Viking River Cruises As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Desired outcome: Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. . Expected weather conditions during the cruise. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. The first example of river distress is the Po River in Northern Italy. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. Viking's move follows announcements from other cruise operators saying they are . . Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. We will not cancel any cruises, said Shreiner. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine Global warming is indeed having an effect on European rivers. Note that complaint text that is displayed might not represent all complaints filed with BBB. Don't sail Viking unless you are guaranteed of going on the trip. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . In November ******************************************* She had major surgery December 12th. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Jan 26, 2023 01:33pm. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking Cruises Reviews | Read Customer Service Reviews of Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. We rebooked our trip but Viking canceled it again and another voucher was issued. That's exactly the case with the Amex Platinum card. Yazmin Hope and Libby Gallagher But this is one American that will never sail with this awful company ever again. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. Booking # XXXXXXX Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? TPG values it at $1,600. Sometimes it's worth a large investment to reap the benefits of a great credit card. Sandi. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. Booking 6819824. We had not received any response from Viking about 10 days. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. I asked the captain how deep the ship would be if it sank. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. I encourage all Americans to do the same. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. What? "We are currently evaluating itineraries that call. Desired outcome: Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. She is scheduled to start ************ this week. We booked a river cruise (Danube) for March 2022. Passengers from across the country say they've. But there is nothing we can do, your vouchers have expired'. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. That is all it took, I was hooked. We said yes. The booking # is *******. This post contains references to products from one or more of our advertisers. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. I had insurance and filed a claim. For an explanation of our Advertising Policy, visit. The climate in Europe is changing and not for the better. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Viking has refused. Fraud and deception! Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. With many Christmas markets closed, river cruise lines cancel sailings Not every river cruise line takes the same stance. Read full review of Viking River Cruises 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing was 4 units wide . In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. Subscribe to Apple News. Scenic. This happened 52 days before sailing. At Viking, your experience means the world to us. Posted September 18, 2021. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. Only Viking can make the appropriate reservation. After contacting viking to inform the situation, Viking booked another flight for us. This would mean that river cruise lines could face severe disruptions . By. I won't be booking any future cruise with them. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. It's a human right to have access to fresh water and clean sanitation. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. What? Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. This guarantee is combinable with all other Viking offers available. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. Editor in Chief My impression of Viking Cruise Line has plummeted far below any other cruise line. We paid for Travel Protection About 20 poeple's bag on the flight didn't make it. Sheila Davies is a retired gas industry professional based in Northumberland, England. I thought that Viking was reputable, so I put too much faith in them. Learn more. I purchased a cruise for my wife and myself then Covid hit. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints (The consumer indicated he/she DID NOT accept the response from the business. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. I booked the flight through Viking to a Christmas market river cruise. Its not an American company so they feel like they can treat Americans any way they want. BBB Business Profiles may not be reproduced for sales or promotional purposes. Related: Booking your first river cruise? The 13-city cruise was supposed to take passengers between St. Paul and New . Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. We will never try Viking again! We were given the option of a voucher or cash This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. I have three times tried to contact Viking, by phone, email, and chat. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? What does Viking do Nothing. Expires March 31, 2023. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. We only wanted our money to be applied to another cruise in 2023. A *** incentive ********** was offered and accepted by us to use toward future booking. He will call us immediately - he said. ************************************* Cruises that was set to sail in April 2020. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com Viking is not a good company to work with. In this case, you will receive a full refund of your cruise fare. In this case, you will receive a full refund of your cruise fare. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. How could we?? Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. He lied. It would seem to be a reasonable and simple request. This site is for entertainment purposes only. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. We accepted and paid an additional insurance premium. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Viking River Cruises, Inc. | Complaints | Better Business Bureau Profile Vikings inability to resolve an issue with their on line booking. Viking River Cruises Cancellation and Refund Policy My bag didn't make it. After an Submitting a response indicates a willingness to work with customers to make things right. This river begins in the Alps near the Italy-French border and is fed by snowmelt. I checked with many countries and all their restrictions have been dropped. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. That's our policy. These levels can swing widely both up and down. Viking, please give an explanation. My Trip - Updates on Current Sailings - Viking Cruises River flows are never static and are subject to fluctuations that are unpredictable. When I called to cancel they said we did not purchase the insurance. Confirmation attached. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. I hope this is something you can help with. As a matter of policy, BBB does not endorse any product, service or business. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. "We will not cancel any cruises," said Shreiner. called Business since the middle seats were left vacant. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. I am writing about booking number 7045921 sailed Jan.12 2023. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. #VikingVictims. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Desired outcome: Other ships were docked at the pier. Beware of Viking excursion policies. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. AMA Waterways | Travel Requirements & Safety Protocols. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. Anybody got any idea what do I do? Utter and total joke. I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. Enrollment required. Sure we were free but that's no excuse. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. They can go up, they can go down, rain can come in.. We will be again canceling our trip. Not impressed and wi never book another trip with this company. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. They have no intentions of giving my money back .Do I not have any rights? Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Its infuriating and disrespectful. This complaint has been resolved automatically due to user's inactivity. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie Like most cruise lines, Viking canceled all of its sailings during the pandemic. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. However, the same problems do not affect river cruise ships. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. The other typical plan is to put the passengers on buses to get around the affected areas. "Given recent developments and the developing conflict in Ukraine,. Because there was no time for a further delay, we paid the tickets to the airline. I ask if I could have the number to her managers boss she said no. The complaint has been investigated and resolved to the customers satisfaction. The even occurred in February of 2023. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Posted May 4, 2021. At the time we did we also asked that trip insurance be added. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. An apology is not good enough. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Articles are of a general nature and should not be relied upon for individual circumstances. Refund or partial credit. Improve earnings, maximize rewards and track progress toward dream trips. The sailings. BBB Business Profiles generally cover a three-year reporting period. Europe Is Reopening For Vaccinated Travelers: See It Via These Viking It will take a lot for us to travel with you again. You will be cruising, you will be enjoying," he said. This they Disassembling the shades on the sun deck. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. The draft is the amount of vessel that is below the water line. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. If water levels are low, cargo ships cannot carry their normal loads of freight. We booked a river cruise from Istanbul to Venice. Verification can help ensure real people write reviews about real companies. My bag is still missing and I will request (!) Viking Chief Health Officer Dr. Raquel . We booked a January 2021 cruise. Any help to resolve this matter will be greatly appreciated. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Other viking customers from ******* on the same cruise were also booked the same flight. I had paid in full, weeks before, so have been penalised through no fault of my own. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. However, I believe the policy is rather onerous. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. But now some of those waterway dreams seem set to run aground. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. The plane returned to the gate and he was transported to the local hospital. These two rivers are the most popular routes in European river cruising. Heres what you need to know. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. Cailey Rizzo. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News We accepted the vouchers in good faith. Four excursions that I wanted are already sold out. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. Thank you. Booking number: *******. The trip was for September 2020 but was cancelled due to the pandemic. Why? It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Thank you. Plus, your own feed of TPG content. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. The current welcome offer on this card is quite lucrative.

Venus Trine Saturn Synastry, Most Guns Per Capita By State, Storkie Birth Verse, Articles V