Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. If you click on them we may earn a small commission. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Looking through previous posts I see this has been a regular problem. None of the posts I have seen are the same as my problem however. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. It might be worth changing your SMTP port to see if that helps. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. The article below can help if you do not have any other user account to test with. Although port 587 will usually work, port 465 is the recommended port. 20h13. The whole ISP domain is blocked. My BT email is not working - Apple Community We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Apple may provide or recommend responses as a possible solution based on the information After 3 years, then-current everyday prices for all services apply. Go back to: Email help. I can take the same message and copy it into gmail and send from there and it gets through with no problem. on No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. This is a BT residential customer to customer forum. Not receiving @btinternet email - Microsoft Community In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password on You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. You can link any BT email address to another broadband or Premium email billing account. I installed the outlook App on my iPad and it works perfectly I'm afraid. Thanks for the suggestion. 15h31. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. BT allows former customers to access a basic form of their email account for free. So, I did checked around it seems that smtp is not working. 20h33 All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. They also sent a test email from a PC using an outlook client and that didn't come through either. I consistently receive this warning:whenever I try. I can receive emails. Google Groups emails from BT & Earthlink addresses not getting iPad is working ok. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". To start viewing messages, select the forum that you want to visit from the selection below. Send yourself a test email. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. . As soon as I removed that link all was well again. This has made me want to look a bit further and so I found the Community. 2 days ago I suddenly stopped being able to send emails and get the message below. 14h17, on Gmail and Outlook are two of the most popular. I have entered the SMTP and IMAP details correctly but it still won't send. 14-07-2019 This amount includes applicable customs duties, taxes, brokerage and other fees. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 15h04. This is going to need looking at by their email support team. We appreciate you reaching out to us about Mail. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. All other emails to other systems have no issues. Email headers can be found by looking at the email item's properties. Emails to btinternet are blocked - how can we fix this? - BT Broadband About 4 days letter I get a reply saying the message could not be delivered. 6) Make a list of all of the accounts and logins that are linked to your old email address. 9h25 25-08-2021 One further piece of information. 16:52 EST 04 Mar 2023. That is because he has a Virgin Media email address, which would be deleted if he switched away. The worrying thing is I don't know how many other emails I'm not receiving. Have you had the chance to check if the issue persists on a different user account? A forum where Apple customers help each other with their products. Hi It's good (???) Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Using webmail? The account I am using is Gmail (the google mail). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 19-12-2022 All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Examination of the message heads of the delayed emails might be informative. I cannot send even the simplest of messages this morning. Will post any update that I get. Looks like no ones replied in a while. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). We do not write articles to promote products. After 6 mos., if selected you will be billed $10.99/mo. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Some links in this article may be affiliate links. Outlook emails not being received by btinternet.com addresses Hopefully, we can get this resolved quickly. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Thanks for the examples that have been provided so far. Thank you anyway. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. BT Email: I can't send or receive email | BT Help - BT.com Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. - last edited on 11h05. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. on on This amount is subject to change until you make payment. Are there really just two of us having this problem? 26-08-2021 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). No disrespect intended as your advice is probably based on years of experience of BTs service! 3) Import all of your contacts from your old account to your new one. You can send and receive messages, but not actively manage the account. So it seems to be something between Android and BT Mail. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. It seems that I can only send messages to my iCloud account from the iMac. What can we help with? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. BT Email - best practices for postmasters and senders of email | BT Help, on None of the posts I have seen are the same as my problem however. We receive the following message when we try to send from our Mac. For those that aren't arriving, things obviously get a little more involved. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. on ), on Not receiving all emails on btinternet account - UKGSer Today all of our emails addresses would receive, but not send. My email is not sending from my iMac (iCloud). Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Townman, Gandalf. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. This morning I clicked on the email icon on my phone and was again asked to login. 14h00, on Customer: replied 2 years ago. on - edited It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. This is NOT 'A solution'. Has anyone else encountered this and found a solution ? Go back to . 14h56, on 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. We do not allow any commercial relationship to affect our editorial independence. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Solved: Unable to send email from Outlook app - BT Community on btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 26-08-2021 I have a group of 14 people set up under Outlook 365. Why cant my email address have BT.com in the display name? Go through and update your details for each one with your new email address. For additional information, see the Global Shipping Program. 23-04-2021 Re: Emails from btinternet.com addresses not received. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. It's not just that there has been a delay. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. The accounts work on BT Webmail, both to receive and send. - We do not send parcels to PO BOX addresses. 15h31. 17h33. I've got a "failed delivery message". Log out of your email account then, Using an email program? We repeated the test and the same thing happened. Sky allows former customers to keep their email account free of charge and indefinitely. on Rachel Rickard Straus, Financial Mail On Sunday We shall never know, but fingers are firmly crossed that the service will return to normal. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com This was a pain, but I went along with it or else I couldnt use email. I have exactly the same problem and would love to get a solution. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. What can be done to fix this problem please? 1) Set up an email address with a free service. If everything works fine in webmail, you may need to check your program settings. 26-08-2021 You should however check that your email clients are using the correct settings as per this link. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I consistently receive this warning: whenever I try. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. I am using the Outlook app on a Samsung phone. It is they that should investigate why other email providers don't have this problem. What does this mean? They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! on Emails from btinternet.com addresses not received. - Plusnet One of the mails having been sent as long ago as April 4th. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 23-04-2021 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Outlook.com not sending emails to btinternet email addresses for DISH Protect Silver unless you call to cancel. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Page 1 of 2 1 2 Last Thanks for your reply, Townman and thanks to Anne too. Unfortunately, it did not work. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 2. (The fix did not work until I had quit Mail and relaunched it. I've got a "failed delivery message". 15h22, on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. This isn't just a small delay. on Why? Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I then asked them to login to BT webmail and send me another email and that one came through straight away. This amount is subject to change until you make payment. , updated We can't ditch our broadband we'll lose our email address!

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