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While Lucent Health addresses employers' needs, Narus Health is there to support employees and their families. What should I do if I receive a balance bill? 0h\B} Contact Narus Health at the number on your ID card. A. ERA Enrollment Required. %PDF-1.6 % Find a complete list of your network of pharmacies at costcohealthsolutions.com, as well as tools to help you select a nearby pharmacy. Submit All Claims To: First Choice Health Network PO Box 2289 Seattle, WA 98111-2289 WebMD Payor ID 91131. The logical approach is to protect members by identifying and getting ahead of hidden CKD risks now. If there are any complications with the physician or ancillary service provider accepting your insurance when you arrive for your appointment, contact Narus Health at the number on your ID card right away. 0000085410 00000 n Costco Health Solutions 0000014087 00000 n sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. 0000069964 00000 n Contact Narus Health at the number on your ID card. Your provider will be notified when the pre-certification is complete and authorization has been granted. We are excited to announce that Cypress Benefit Administrators is now Lucent Health! 0000075777 00000 n 0000010532 00000 n If you need immediate attention, please call: (855) 887-0855. Then Summary Plan . For Benefits, Eligibility or Claims Status call: Call Center: 800-277-8579 503-968-2360: To determine if pre-authorization or certification is required, please check the patients' ID card: Claims Submission. What services are covered as Preventive Care and covered 100% of the allowable amount by the plan? This is a legal Agreement between you and the producers of this website. Lucent Health | All content on this site is copyrighted by Healthx. Read more. 48034. 0000081580 00000 n Dental Claims. Kaiser Permanente also offers a dedicated phone line for Cigna PPO providers only for preauthorization questions - 888-831-0761. It has been sent. Emergencies do not require pre-certification. Thank you for your message. Is there a way to communicate with the Narus Concierge team other than phone? A cheerful, competent and compassionate attitude will directly impact the productivity of the team. On the home page, look for View claim status as a guest user under the Quick Links section. Partner with Cigna Payer Solutions, and you'll have access to a broad portfolio of products and services, quality health care networks, and personalized account supportbacked by a global brand with more than 90 years of health service experience. To use the Claims Guest Access portal, go to kp.org/providers and select the members KP region. 0000011487 00000 n 1.800.426.9786. 0000008009 00000 n 0000091515 00000 n 0000075874 00000 n 0000095902 00000 n You may call Narus Concierge if you have questions about scheduling your mammogram. If you receive a bill from aservice provider that represents an amount owed by youthat is greater than the amount represented on your Lucent Health Explanation of Benefits (EOB) as your patientresponsibility for the same services, then you have receiveda balance bill. Zelis Healthcare - Insight Benefit Administrators, Zelis Healthcare - Kentucky Health Administrators, Zelis Healthcare - Medical Benefits Administrators, Zelis Healthcare - Northern Illinois Health Plan, Zelis Healthcare - Regency Employee Benefits. Zelis Healthcare - San Diego County & Imperal County Schools Fringe Benefits Consortium Insurance Services, LLC. For physician and ancillary services, yourplan utilizes a physician and ancillary only network calledPHCS. ); and chemotherapy and radiation therapy. Please email CA.ITHelpDesk@lucenthealth.com if you have forgotten your username or need to have your password reset. Toggle navigation COVID-19 Info PLEASE NOTE: Narus Health recommends the provider start the pre-certification process 5-7 days prior to the scheduled service date. Are my financial obligations capped at my out-of-pocket maximum? The plan will contact the facility and, if needed, begin pre-service negotiations. At 6 Degrees Health, we are eager to help you understand the medical claim issues you're currently facing and overcome them together. Narus Health will work with the plan to resolve the balance [], If you receive a bill from aservice provider that represents an amount owed by youthat is greater than the amount represented [], That is correct. North America Administrators is part of the Lucent Health family. Lucent Health. If you need , https://www.health-mental.org/lucent-health-billing-address/, United healthcare cover fertility treatments, Centers plan for healthy living claim address, Unitedhealthcare community plan doctor finder, 2021 health-improve.org. I will not be liable for the full balance bill? 0000013164 00000 n Medova HealthCare. 0000008487 00000 n January 2016 Summary: The Claims Examiner II is in daily contact with team members, clients and providers. Client Information. Please call us! A. Although this is the quickest and most efficient way to get your claim paid, we know you may have questions or concerns. 0000067362 00000 n 24 hours a day, 365 days a year. 0000072566 00000 n What is a value-based payment (VBP) plan? B. 0000007688 00000 n 0000081674 00000 n 1 (800) 244-6224. Narus Health will verify your coverage and benefits and explain that all physicians are paid at the same benefit level as PHCS providers on your plan. Is that right? 0000085699 00000 n Billing, Claims and Reimbursement Archives - Lucent Health. This evolution allows us to grow . Dental Claims. Doctors have various reasons for not joining networks. None of my doctors are in the network. I. Shingles vaccination beginning at age 50. No. F. Routine physical exam and associated diagnostic tests and immunization. Are my financial obligations capped at my out-of-pocket maximum? It has been sent. 01066. Cigna. So you are saying they will all join if we call Narus Health? Providers should call Lucent Health to confirm your eligibility and benefits at 877-214-2129. What facilities can I go to for treatment? If you have a procedure that requires multiple physician and ancillary doctors to be in attendance to provide services, each provider will bill separately for their services. Narus Health will collect your name, member ID number, facility name and contact information, physicians name and contact information, type of procedure, and date of procedure. How do I submit a claim for reimbursement to Lucent Health if I had to pay for the services and the provider will not submit a claim? 24 hours a day, 365 days a year. Contact Lucent Health View your ID Card Document Library More To access your Adult Dependent Healthcare Coverage and Claims detail, you will need to complete the "Authorization for Release of Protected Health Information (PHI)": Once logged in you can follow these steps: 1. Full-Time. Health 3 hours ago Thank you for your message. Ready to deliver innovative solutions? Secondary Claims. 424 Church St, Suite 2300 Job Description. 0000006272 00000 n Use our online Provider Portal or call 1-800-950-7040 Medicare Advantage or Medicaid call 1-866-971-7427 Visit our other websites for Medicaid and Medicare Advantage 3439 NE Sandy Blvd., Suite 384, Portland, OR 97232. 0000012196 00000 n Lucent Health's 2019 acquisition of Narus Health, known for its best-in-class care management and concierge solutions, magnified our ability to provide exceptional care management and a superior member experience. Were here to help. else if (sessionStorage.getItem('cypress') === "true" || window.location.href.includes('/cypress')){ Please submit this form for Lucent Health Care UR Precerts only . (SM) SRC PO BOX 440. Address. If you receive a bill from yourprovider that shows your responsibility is more than yourexplanation of benefits reflects, [], if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} 0000002500 00000 n What Are You Looking For? A list of procedures requiring pre-certification are on the back of your ID card, along with the number for your provider to call to pre-certify them. The terms of this Agreement govern your , https://mylucenthealth.com/v3app/a/?6713520D04184E041C0D022C0D140C1C130C11166E010C300B101E1F575C5221020F1904460007191751270D5A120F520113117946047A57565A584847177F014C54160B51595A5E5A765F035F5A070314433C5416321713070A001A45751E0054125B07170D0943775B570B43510440406C4A03660448565F5643427C5C530A465E58094F07163607005456205C343774345D65532157585442167E235554472D25365E592F762C5E50575C53464B72455715/, Health (8 days ago) WebNote: Address changes must be submitted in writing via fax (217) 423-4575. 0000069927 00000 n 102. PO Box 182223. The cost of healthcare continues to grow at an unsustainable pace. else if (sessionStorage.getItem('cypress') === "true" || window.location.href.includes('/cypress')){ 09/21/2021. If you need immediate attention, please call: (855) 887-0855 Lucent Health Solutions LLC 3.0 . The PAC will keep you informed on the status of the efforts until an agreement is reached. if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} MI. If you need immediate attention, please call: (855) 887-0855, There was an error trying to send your message. Most health plans rely on a preferred provider organization (PPO) network. S&S - Dunn & Associates Benefit Administrators, Inc. S&S - Employee Benefit Service Center, The, S&S - Enterprise Group Planning Inc. (EGP), S&S - Fox Everett, a division of HUB International Healthcare Solutions, LLC, S&S - Gravie Administrative Services, LLC, S&S - International Benefit Administrators, S&S - United Group Programs, Inc. (OptiMed Health Plans). For medical benefits, you need to call Narus Health only if you have questions, if you would like help finding a provider or understanding your benefits or EOBs, or if you receive a balance bill. With Claims Guest Access, you will be asked to provide key information about the claim. Health Net is working hard to make claims procedures easier for providers, both online and offline. Box 880. 0000081053 00000 n What if I still have questions about the payment process, treatment plan and next steps? Contact Lucent Health. Username. , https://consociatehealth.com/wp-content/uploads/2019/01/3454-CON-FORM-Provider-Online-Claims-Access-User-Guide-8.5x11-06-28P.pdf, Health (7 days ago) WebSurprise billing has been a hot topic in the news lately as the current administration is looking to pass legislation in [] Continue reading Are health claims billing errors really , Health (4 days ago) WebBusiness response. PO Box P.O. You need to call Narus Health only if you have questions about your medications. How do I submit a claim for reimbursement to Lucent Health if I had to pay for the services and the provider will not submit a claim? Login. (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include , Health (5 days ago) Webhealth plan participants the choice of nearly 4,400 hospitals, 79,000 ancillary care facilities and more than 700,000 healthcare professionals nationwide, whether they seek care in , Health (7 days ago) WebProvider Services / Claims ( 877 ) 853 - 8019 ( 855 ) 297 - 4247 Enrollment ( 855 ) 593 - 5757 Care Management ( 888 ) 995 - 1689 7(32) 421 - 4317 Mailing Address for , Multicultural healthcare marketing group llc, Dept of health nyc food handler certification, Evidence based practice healthcare technology, Midmichigan health park houghton lake houghton lake, Benefits of integrated healthcare systems, 2022 health-mental.org. Contact NarusHealth at the number on your ID card. 7 0 obj <> endobj xref 7 86 0000000016 00000 n 150 0 obj <> endobj What procedures/services require pre-certification? P.O. Trilogy Health Networks. Electronic Remittance (ERA) YES. Will I find out my EOB after the service has already been provided? Cigna. Yes. Narus Health will keep you informed on the status during this process. 0000091160 00000 n YL[jst3>b. This position reports to the Claims Supervisor. This phone service begins August 1, 2022. Send claims to the payer. Health (3 days ago) WebPhone Number. Muskegon, MI P.O. Thank you for your message. 0000013050 00000 n Prescription drugs are filled through Magellan Health, the pharmacy benefits manager. C. With respect to infants, children and adolescents, evidence-informed preventive care and screenings provided for in the comprehensive guidelines supported by the Health Resources and Services Administration (HRSA). Zelis Healthcare - Edison Health Solutions, LLC. Attendance can also directly impact the satisfaction . Business Administrators & Consultants, Inc. CDS of Nevada, Inc. dba Prominence Administrative Services, Daniel H Cook Associates (Cook Associates), EBA&M (Employee Benefits Administration and Management), Employee Benefit Management Services, LLC, Employer Driven Insurance Services (EDIS), Fringe Benefit Coordinators @ BeneBay Healthplans. The terms of this Agreement govern your use of and access to this website. Provider Online Claims Access User Guide INQUIRY For procedures performed in a facility, the process begins during pre-certification. What should I do if my current physician is not in the PHCS network, but I would like to continue seeing them? . If you have questions or concerns regarding your prescriptions, call Narus Health to discuss. PO Box 999, Appleton, WI 54912-0999, if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} Zelis Healthcare - Alternative Insurance Resources, Inc. Zelis Healthcare - ArcBest Corporation (Choice Benefits), Zelis Healthcare - Automated Group Administration, Zelis Healthcare - Benefit Management Administrators. 0000004802 00000 n Contact Narus Health at the number on your ID card. It seems that you stated that if I go to my physician and pay my copay, then the provider will send everything to Lucent Health and then I will receive my explanation of benefits (EOB). TriZetto - Diversified Administration Corp. TriZetto - Florida Health Administrators, Inc, TriZetto - Insurance Administrators of America, TriZetto Preferred Benefit Administrators, US Health Group - (Freedom Life Insurance Company & National Foundation Life Insurance), Zelis Healthcare - Advisory Health Administrators. 0000050417 00000 n YES. Submit claims to: Lucent Health, PO Box 2318, Rancho Cordova, CA 95741 / Electronic Payor ID# 68011. hbbd```b``@$Sds,b u f l|0 In these cases, you should contact Narus Health at the number on your ID card. Per the Affordable Care Act,there are no preexisting condition exclusions. You may be required to sign some documents allowing the PAC to advocate for you while it is resolving the bill. Cigna. Health (Just Now) WebLucent Health Claims Billing Address. License Agreement. What if I still have questions about the payment process, treatment plan and next steps? We embrace technology that creates a direct connection between doctor and patient. In addition, there are other services listed in the utilization review section of your plan document that will require pre-certification and authorization. PHCS: Contact PHCS to find a physician and confirm theyare in the PHCS network. In the VBP plan, facility claims are repriced based on a percentage of Medicare payment. Yes, there aremultiple ways to communicate with Narus Health. NAA North America Administrators LP Nashville TN Other ID's: ERA37. . Your plan utilizes the Anthem network of providers. Please remember that you will be responsible for any amount represented as patient responsibility on the Lucent Health EOB. https://mylucenthealth.com/lucentprovider, Health (5 days ago) WebLucent Provider Portal. FCH Providers portal provides access to benefits and eligibility, status of claims and payments, payor search, provider update form, and more. If you're filling the form out by hand, write legibly. On the home page, look for View claim status as a guest user under the Quick Links section. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. Proactively fight the health and financial impact of chronic kidney disease. 0000012330 00000 n If you need immediate attention, please call: (855) 887-0855, Health (4 days ago) WebSend claims to the payer. This means the doctor you choose is with you every step of the way. At this time, the plan may provide an estimated payment amount to the facility. What do I do if my provider will not call or has not called the utilization review company to precertify a procedure? The provider may give you an itemized statement the day you see them, or they may mail you an itemized statement. What providers can I see? Sphere.hr . Lucent Health Solutions LLC. It is not uncommon for one procedure to result in claims from the facility, a surgeon (sometimes multiple surgeons), anesthesiologist (sometimes multiple anesthesiologists), and a laboratory. The plan requires you to gain preapproval for these procedures by calling the utilization review company at the number listed on your ID card. If you want to nominate a doctor to the network, you will use the link on the PHCS website. How do I know what amount Im supposed to pay to my providers and the facilities? 0000007073 00000 n Complete a Health Claim Reimbursement Form. You go to a participating pharmacy or use mail order, just as with your current plan. This evolution allows us to grow and add quality services to our platform of solutions for self-insured employers and covered members. Lucent Health as the administrator has no input on whether or not to pay additional amounts on these claims. We encourage you to utilize this guide to make the most of this convenient informational tool. To use the Claims Guest Access portal, go to kp.org/providers and select the members KP region. Blue Cross Blue Shield MT PO BOX 546. Submit Claims to: 230 0 obj <>stream Job posted 9 hours ago - Lucent Health Solutions, Inc. is hiring now for a Full-Time Claims Examiner II in Rancho Cordova, CA. 0000007872 00000 n Billing, Claims and Reimbursement Archives - Lucent Health Let's Talk Billing, Claims and Reimbursement 6 items What if I still have questions about the payment process, treatment plan and next steps? Employee's Name: Job Title: Claims Examiner II Department: Claims Reports To: Claims Supervisor FLSA Status: Non-Exempt Prepared By: HR to Go Prepared Date: January 2016 Summary: The Claims Examiner II is in daily contact with team members . Learn More Complete the online form to nominate your provider. Contain dialysis costs and prevent chronic kidney disease risks. Attach Supporting Clinical Documentation Choose Files *Omitting any requested information may delay the processing of your request Submit Form. Health (4 days ago) Contact Lucent Health. However, your plan is open access for facilities,physicians and ancillary providers, which allows you tochoose any service provider and facility. 1200 Ransom St. Ste. 0000096197 00000 n Required fields are marked *. 0000086071 00000 n else if (sessionStorage.getItem('cypress') === "true" || window.location.href.includes('/cypress')){ ~$?WUb}A.,d3#| L~G. Using LiveHealth Online you can have a private and secure video visit with a board-certified doctor 24/7 on your smartphone, tablet or computer with a webcam. View patients eligibility status and benefit information; Verifiy patient claims; Download forms; Request prior authorizations; And more! Submit the completed form with a copy of a superbill from your provider and a receipt of your payment to: Contact NarusHealth at the number on your ID card. Health WebFor Benefits, Eligibility or Claims Status call: Lucent Health: 877-236-0844: For Pre-Authorization review/service, https://www.health-mental.org/claims-address-for-lucent-health/ Category: Health Show Health How to Submit, Track and Access Anthem Claims Anthem Health Benefit Plan Administrators of Eau Claire, LLC. License Grant. 0000014770 00000 n Southfield. 0000076065 00000 n If you are looking for Lucent Health Po Box 880 Farmington Mi 48331? Contact Person. You may go to doctors who do not participate in the PHCS network. 0000074253 00000 n 0000021054 00000 n Electronic Remittance (ERA) YES. 0000004263 00000 n If you receive a bill from yourprovider that shows your responsibility is more than yourexplanation of benefits reflects, call Narus to alert them thatyou received a balance bill. You may be required to sign documents allowing the PAC to represent you while it resolves the bill. The plan (your employer) pays for them. Note: Address changes must be submitted in writing via fax (217) 423-4575. Narus Health will help you understand your plan and your benefits. You do not need to call anyone to get your prescriptions. 0000010210 00000 n Institutional/UB Claims. How do I know what procedures need to be pre-certified? 0000027837 00000 n Why did I receive three different explanations of benefits (EOB) for one procedure or surgery? Physician and Ancillary If the balance bill is from a physician or ancillary provider, Narus Health will educate the provider on the plan payment and work to settle the bill. Its a quick and easy way to get the care you need with no appointments or long wait times. Providers should call Lucent Health to confirm your eligibility and benefits at 877-214-2129. Or, you can always call us at (855) 887-0855. 0000003023 00000 n FARMINGTON. hb``0d``e``` . What do I do if I go to a physician or ancillary service provider and they will not accept my insurance? 0000010680 00000 n 0000021728 00000 n Further, you can choose to receive services at any hospital, skilled nursing facility, ambulatory surgery centeror behavioral health facility where inpatient or outpatientservices are provided. Electronic Services Available (EDI) Professional/1500 Claims. . What should I do if my physician has pre-certified my procedure but the facility where the procedure is scheduled says it will not accept my insurance and I will have to pay upfront if I do not want to cancel the procedure? Claims Procedures. (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include claim processing, utilization management or eligibility verification. This is a legal Agreement between you and the producers of this website. B. Immunizations for routine use in children, adolescents and adults who have a recommendation from the Advisory Committee on Immunization Practices of the Centers for Disease Control and Prevention. 14, 00090, 0, COFINITY, PO BOX 2720, FARMINGTON HILLS, MI, 48333, 8008311166 17, 00126, 0, MEDICAL SERVICES OF AMERICA, PO BOX 1928, 171 MONROE LANE, Your email address will not be published. For more support sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. Address; Commercial: Health Net Commercial Claims PO Box 9040 Farmington, MO 63640-9040: Medi-Cal: Health Net Medi-Cal Claims PO Box 9020 Farmington, MO 63640-9020: . Posted: 16 days ago. What should I do if I receive a balance bill? The preventive care benefits covered under the plan include: A. For Benefits, Eligibility or Claims Status call: Lucent Health: 877-236-0844: For Pre-Authorization review/service, call: Lucent Health: . trailer <<40A257F259B54AAD842F003489C5A9D8>]/Prev 101090>> startxref 0 %%EOF 92 0 obj <>stream 0000050340 00000 n That is correct. 0000006159 00000 n 0000005323 00000 n 0000085674 00000 n Username, We offer a wide range of data-driven and member-centric health plans that help employers reduce costs, improve plan performance, and enhance employee. 0000003804 00000 n Narus Health will coordinate with the plan on your behalf and let it know that the facility is not accepting the insurance. It has been sent. Zelis Healthcare - Hawaii Mainland Administrators, LLC. In either case, it is a good idea to call Narus Health to help locate an imaging center that is in-network or that does not issue a balance bill. 0000003278 00000 n What is the procedure with prescription drugs? Make sure to pay your patient responsibility to the provider or contact the provider to set up a payment plan. You can take custom allergy drop immunotherapy that matches your specific allergies and sensitivities at home, which helps you build long-term tolerance to substances that cause your allergies. A copy of your plan document can be found on the mylucenthealth.com portal. Employers and employees are looking for business partners who can deliver innovative health benefits solutions with cost control opportunities. 0000081511 00000 n Narus Health will work with the plan to resolve the balance bill. Do I have a reason to be concerned about preexisting conditions. It has been sent. 0000008857 00000 n Zelis Healthcare - Exemplar Health Benefits. H\@. Your cost-share(applicable deductible, out-of-pocket and copay amounts)will not be affected by the providers lack of participation inPHCS. Please note, the PAC process will take anaverage of 60 days to complete. 0000013551 00000 n https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. With our online information about claims procedures, we've . YES. Checkwith your employers human resources department forinformation on where to access it or to have a copyemailed to you or printed for you. Welcome to Consociate Online Claims Access, an online source to benefit and claim information. Typically, your doctor or provider, especially if theyre in your plan, will submit the claim for you. License Agreement. Access the Portal Member Employer Provider Broker Learn More About Lucent Health helps benefits brokers deliver a superior solution that directly and effectively addresses the needs of the self-insured market. Services with an A or B rating recommended by the United States Preventive Services Task Force (USPSTF). HCP Login. Click on Benefit Resources 2. 0000002016 00000 n 0000047815 00000 n PO Box 1938, Arlington. OS)z 0000067249 00000 n Contact Narus Health atthe number on your ID card. The plan will process and pay your claims as they are received, and you will receive an EOB for each claim submitted for payment. 0000013728 00000 n 0000041180 00000 n Health (1 days ago) WebPlease email [emailprotected] if you have forgotten your username or need to have your password reset. "uA^DzhH8-d4sAZ "/`zNH=`KH% Rl v/ A|2X%V nIr vm `u10j? k! Zelis Healthcare - Trusteed Plans Service Corporation. The consumer opened a *** case on 11/2/2020 as it relates to the claim in. Save my name, email, and website in this browser for the next time I comment. 0000090902 00000 n 0000021659 00000 n Contact Narus Health at the number on your ID card. If a member uses a transplant facility in our Institutes of Excellence network, the facility will use the Special Case Customer Service Unit for submitting claims. License Grant. 1 (800) 244-6224. PLEASE NOTE: Narus Health recommends the provider start the pre-certification process 5-7 days prior to the scheduled service date. AA002. Contact us today. Chattanooga, TN 37422-7223. All inpatient and outpatient procedures or surgeries performed in a facility (as defined above) require pre-certification and authorization.