I requested a refund. It sounds like a bad battery but checking the connections is the first step. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. The speed of the GKS kids scooter is locked at a safe but fun 10mph. I will come back and edit the post if I experience anything that you've listed. Fix stuck GOTRAX GXL V2. New comments cannot be posted and votes cannot be cast. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Beeping can also indicate uneven pressure on the hoverboard sensors. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Kid really loved the speedometer and the cruise control feature! It is not managed by iFixit staff. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. All I've done is adjust the brake pads to prevent rubbing. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. It will display all specifications more visibly. If still showing error code, contact Customer Support for assistance. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. The odometer illumination was bright. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Odometer not working. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. You can now turn your hoverboard back on.*. 0000002509 00000 n When you connect the charger to the hoverboard it will turn red to let you know it is charging. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. If that doesn't work, email support. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Home. So frustrating. Electric Scooters Can't get the scooter to start. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Press Power Button once again to power on . It was the front wheel so more difficult, cost 40 for replacement. If you find any damage, replace it immediately. Find your product below and click the link to be directed to the specific information for troubleshooting. I continue to struggle with GOTRAX's customer support team. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. What did the brake pad rubbing sound like? To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. How to restore default settings on GOTRAX GXL V2. This is the best method to factory reset GOTRAX GXL V2. Test The Battery Pack On A Scooter That Runs. Even if just pressing for a second - Kind of scary actually. If you experience problems with any of these models of e-bike file a claim below. Hold down the power button for 10 seconds. Listen or look back to see if the rear wheel is slowly spinning. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Entice customers to sign up for your mailing list with discounts or exclusive offers. You will see the LED lights start to flash. As you can see here I was able to do it with my fingers. Has expected us to be scooter technicians to diagnose the problems. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. {k-m3gKjx Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Max speed: 7.5 MPH. Has refused refunds. 0000017087 00000 n ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. 0000005863 00000 n Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 0000002170 00000 n They cannot show error codes. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Grab the new battery pack and ensure that your are installing the battery pack correctly. Yes GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Problem not solved. . You feel the scooter lose power and your inertia throws you forward. The GMAX is one of our most powerful electric scooters to date. You can get it started again if you press the button so it's probably not a power issue. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Make sure that these are not punctured if they are air-filled. Power on your scooter and take it for a test drive. If damaged do not proceed. 0000047449 00000 n In the next video we will show the complete repair, reassembly and testing. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Bolts provided are rusted - poor quality control. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Here is a link to find the manual for your Gotrax hoverboard. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Create an account to follow your favorite communities and start taking part in conversations. When the battery is fully charged it will change from red to green. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Since battery indicator has 4 bars, easy to do the math. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. If the scooter is off but still takes off, this means that the control box is damaged. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Here is a link to find the manual for your Gotrax hoverboard. Gotrax is known for adapting its electric vehicles to the needs of consumers. Mine out of the box has this metal grinding sound coming from the back. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I am on the hook to pay for shipping to send back their poorly made products. Cruise control automatically goes on every time when riding. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). You will see the LED lights start to flash. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Please Note, some electric scooters share error codes. The motor would sometimes "sputter" (not engage) when you push down the throttle. I had my second issue within 17 business days of receiving the scooter. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. If the wheel spins only when the battery charger is plugged into the scooter then the . 0000002873 00000 n Returned the v2 and are now trying a m360 instead /crosses fingers. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. 0000000696 00000 n Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. bay_blade2000 3 yr. ago That's not what I am saying at all. 21E, 22E, 25E, and 30E - Replace console to fix error code. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Free standard shipping with $35 orders. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Aug 15, 2020 If there is, youll need to buy another one and replace it. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! You may want to check your fuse box to see if any fuses are blown. Back wheel brake mis-aligned. We check over 250 million products every day for the best prices. Problem is from inside the tire assembly. `f25Jz>`lf(< @%-vCN When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. But some parents may balk at spending more than $100 on an electric scooter. . It is possible to check the voltage of your battery using a voltmeter. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). It is possible to check the voltage of your battery using a voltmeter. Of course, you could also have an issue with your battery. Then plug your charger cable into both ends and leave it overnight. 0000013506 00000 n This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. GOTRAX sent me a battery and a replacement handle bar. Watch out world! If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Learn more about your GOTRAX from full overviews and specs to troubleshooting. A fully charged battery will have between 36 and 42 volts. Apr 15, 2021 If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Use caution as extreme force may damage your scooter console or battery connections. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. What if the part I ordered did not solve the problem? It's a 36V 6 Ah battery that offers higher performance. Beeping can also indicate uneven pressure on the hoverboard sensors. Now i have error code 30! Fix Water Leaking From Air Conditioner. Looks like spring issue. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Repair frozen GOTRAX GXL V2. Please contact our customer service team if you are experiencing problems or need more detailed information. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Search General questions or product specific choose what you're looking for from our awesome drop down menu. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. You may need a replacement battery if your current one is faulty or has sustained physical damage. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. I didn't realize my tires were about half the recommended psi. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. You can now turn your hoverboard back on.*. If you have done these things, but are still having trouble, please contact customer service. But, as soon as it worked for quite some time, it started showing various problems. If your charger does not turn green when you plug it in, your problem may lie in your charger. :~f 12`L,@" Entice customers to sign up for your mailing list with discounts or exclusive offers. It was pretty easy to do and I was impressed in the modular nature of the system. Include an image for extra impact. Post adapter arcing when plugged in. Next, check to see if there is any damage to either end of your scooters charging cable. When you plug your charger into the wall, the indicator light will turn green. Not much help really. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. The BBB's grade of "F" still . Take care of your ride so it can take care of you. GoTrax - GMAX Electric Scooter. GOTRAX - F5 Electric Bike . Check Out Our Guide! Contact an authorized service center for more information about replacements. After fully charging, I prepared for the first ride with the new parts. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Worse issue if in a crowd or on road and people behind you don't expect you to slow down. 20 MPH Max speed and durable 10 . When the battery is fully charged it will change from red to green. GOTRAX - F5 Electric Bike. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). I have had it for over a month now and have had zero problems with it. I have given up on this company doing the right thing. Shop safe on GOTRAX Official website. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Need help troubleshooting a scooter issue? document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? There are many possible reasons why your Gotrax hoverboard is not balancing. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. We show a quick view. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. This is telling you the charger is working. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Codes often have simple solutions and we are here to assist. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. E02 - Adjust your brake calipers so that they operate effectively. E03 - Change speed settings or gear. I try and ride economical to maximize range and durability. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Took 8 business days to fix (total of 11 calendar days). EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. We'll go through each electric scooter and the error codes that occur. Do you think most of the lower-priced scooters are having these problems? When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. On that same hill last week I got about 16 top speed. This is telling you the charger is working. Motor stutters with rapid jerking and wont go.. possible motor failure. This scooter is giving a E3 Error code and the manual simply states to replace the console. Recommended rider age . Its possible the quality slipped with the V2, but they are basically the same scooter. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. These models of e-bike only feature an LED Display. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Kick stand wobbly. Doesn't matter if the battery is charged or not. So, 3 hours for 4 bars = 45 mins of charging time per bar. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Is a fire hazard. These codes will pop up over your console's display when there are issues within your electric scooter. Of course, with any new or growing technology there are often hiccups along the way. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Turn the key or power switch on and engage the throttle all of the way. . (If you see an issue, please stop and consult a technician before proceeding.). Entice customers to sign up for your mailing list with discounts or exclusive offers. So far so good for me. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Therealjondotcom 3 yr. ago. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. I had my second issue within 17 business days of receiving the scooter. As an Amazon Associate I earn from qualifying purchases. When it comes to hoverboards, the magic fix-all is called recalibration. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Visit the Gotrax . This electric scooter comes with an updated, brighter headlight and a larger LCD screen. I requested a refund. I kicked off the odometer began registering speed. Reattach the console/head unit by sliding it back into place. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. The key is to build your own vehicle with its own motor coil wire. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. . E5 - Replace controller / replace entire product. Only tools required are the 4mm Allen wrench and a set of pliers. Scooter is in the dumpster. We'll go through each electric scooter and the error codes that occur. Now you are finished and ready to test your work. Find your product below and click the link to be directed to the specific information for troubleshooting. Down a hill I got up to 19 mph on the speedometer. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Using caution, grab the top of the battery and begin to lift it out of the tiller. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. 110 20 Missing tire extension - poor quality control. Scary at first. will respond to the email but the response itself is not helpful). Related: Mobility Scooter Battery Losing Power Uphill Fixed. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. This problem could be caused by many different things. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Even if you've just ridden it, the battery may not be sufficiently charged. . Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Turn the key or power switch on and engage the throttle all of the way. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Back wheel cover scraping tire. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Hold down the power button for 10 seconds. This scooter is giving a E3 Error code and the manual simply states to replace the console. If your charger does not turn green when you plug it in, your problem may lie in your charger. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Further, the locking pin is completely . EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. GOTRAX. Once you ensure the position is correct, gently slide the pack into the tiller. In this video we take a look inside a GoTrax G2 Scooter. Gotrax has also added a longer battery life. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Contact: kevin@ocproscooters.com or text: 714-420-1311. 110 0 obj <> endobj xref From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again!

Daniel O'donnell Mother Funeral, There There Quotes About Identity, Jessica Chastain Father Ron Howard, What Ethnicity Has Olive Skin And Dark Hair?, Articles G