My seller rating on eBay is 100% and I have had an account on eBay since 2009. Whats the point of offering sellers the option of not taking returns. - edited IMO as a seller its always better to accept returns, as you then have some control. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. 01:38 PM var m3_u = (location.protocol=='https:'? Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Buyer Return Request for "Doesn't Fit" - What are the policies? When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Returns not accepted is outdated online. I just sell locally to avoid all shenanigans. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. How do people alwats confuse this. This is a good option for low-value items. The seller responds to the buyer's request. We've outlined yourresponse options below. i probably get osmo pocket instead." View basket for details. Enter a Return Merchandise Authorization number, if you use them. '&charset='+document.charset : (document.characterSet ? When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. @missjen316 wrote: Fit issues are not covered by the MBGs. Press question mark to learn the rest of the keyboard shortcuts. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. See our Partial refund guidelines for more details. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Carefully check the returned item before issuing a refund. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Enter the amount you wish to offer the buyer. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. You don't accept returns in your policy and the buyer changed their mind about a purchase. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. You need to call ebay. See Partial refund guidelines. Sorry if these are easy answers, I've never done this before! When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. It may only be used to recoup losses when an item is returned used or damaged. For more information about buying and selling internationally, please see our policies on International selling and International trading. What is defined as damaged, faulty or how it is described can be completely different things to different people. In some cases, your response options may differ. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. All you had to do was call eBay and it was done. This is a good option for low-value items. You can also find more information in our full article below. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. The seller is required to respond and provide either tracking information, delivery updates, or a refund. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. am I required to pay for shipping? Welcome to the Returns board! If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). I have a chrome plugin that replaces buyer with seller and seller with buyer. What happens if an eBay seller doesn't accept a return? - Quora If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. But I certainly won't be surprised if I have to allow a return anyway. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Save the label to your desktop or mobile device. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. I.E. A Not as Described case does not require you to return the item at your expense. document.write ('&cb=' + m3_r); Buyers can find estimated delivery information in their Purchase history. and both eBay and Paypal would still side with them. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Buyers can always submit a return request, even if your returns policy says you don't accept returns. How to Handle eBay Returns - Zenstores Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. You can also use this option if you want to offer to let them exchange the item. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Both buyers and sellers must meet all applicable return requirements. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Tip For example, you may haveopted to automatically accept return requests. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. From my experience it does deter some buyers from initiating a return request. Should I wait for the seller to contact me? If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. How to accept a return when the buyer changed their mind about a purchase. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. I recently sold a dji osmo mobile on eBay, I specified no returns. This is the first time I have ever experienced an issue such as this. They say, Buyer beware but what about the sellers? If the buyer does not ship the return by the specified date, eBay may close the return request. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Select. Many posts in here from sellers about this. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Coverage, eligibility requirements, and exclusions. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. ebay seller doesn t accept returns - austinresearch.co.uk Add a message to the buyer explaining why the refund wasn't full. document.write ("'><\/scr"+"ipt>"); The authenticator's address will be provided to the seller in the Order details. You can either: - accept the return and provide the buyer with a return label. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Unresolved buyer returns can cause sellers . eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. As you may already know or will find out after watching this . If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Well which one is it? You can also open your Returns dashboard and select View return details from beside the item. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Select the percent you want to deduct from the refund amount. Extortion is now excusable as long as buyer mails you back anything including a brick. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. You can see it on the listing if it qualifies. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. You can choose whether to accept returns if a buyer changes their mind about a purchase. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. The seller is required to respond and honor their returns policy. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If the customer wants to return your item bad enough regardless of the real reason for the return. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. Buyer takes blurry 1990s cell phone photo and returns a different item. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. 04-18-2022 What's the point of "returns not accepted" ? : r/Ebay - reddit When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. How to handle a return request as a seller | eBay They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. Select the applicable selling categories. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. You accept returns in your policy, and the buyer changed their mind about a purchase. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. See Partial refund guidelines. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. You can choose whether to accept returns if a buyer changes their mind about a purchase. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Keep in mind that some returns can remain open for up to 35 business days. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. Proof that the buyer collected the item This can be useful when the buyer isn't completely satisfied with their purchase. When a buyer opens a return request the funds related to the sale may be put on hold. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Create a list of items the rule applies to. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. This is all true, but only for items that are REALLY Not As Described. Its out of their hands at this point as the buyer filed the PayPal claim. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. See our page on. Depending on your return policy, this may or may not include the original shipping cost. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Answer (1 of 3): Sellers are not required to accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. See our Partial refund guidelines for more details. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Add a message to the buyer explaining why the refund wasn't full. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Help for buyers and sellers. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); That decision is for him to be allowed to return it. Read our most popular questions and answers about handling return requests from your buyers. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Preventing returns is about more than protecting the seller rating and feedback score. Here you can discuss returns with other members. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Trading Cards have a more limited return window. This can be useful when the buyer isn't completely satisfied with their purchase. New comments cannot be posted and votes cannot be cast. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. the seller life. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. This is a good option for low-value items. Buyer's expect returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. document.write ("&loc=" + escape(window.location)); It may only be used to recoup losses when an item is returned used or damaged. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. You are not alone. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. SeePartial refund guidelines. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. If we're asked to step in to help, we may ask the buyer to return the item to you. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Setting up your return policy | eBay If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. See Partial refund guidelines. Yes I understand how a snad works. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. You can also open your Returns dashboard and select View return details from beside the case. The buyer requests a return in their My eBay and you'll be notified by email. 01:39 PM. How to return an item on eBay if the seller is refusing to accept the Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. If I accept it, I can still require a return of the item & always do. document.write ("&loc=" + escape(window.location)); Start a return. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. If an item is being returned, the seller is responsible for return shipping. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Tip. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Our video below also shows the steps you can take to offer a partial refund on eBay.

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