internship report on customer relationship management

/XObject << /ColorSpace << << up sales calls to assess post-purchase cognitive dissonance, /K [582 0 R 583 0 R 584 0 R 26] /S /P /P 16 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 104 0 R <> /S /LBody << /K 19 endobj /Pg 34 0 R endobj 224 0 R 430 0 R] /Pg 57 0 R PDF Internship Report on Project Management System of Portonics Limited - CORE /S /Underline 1. 157 0 obj /Contents 499 0 R customers, with the aimof improving customer satisfaction and /Pg 58 0 R << /Pg 27 0 R << >> endobj /S /P endobj /CropBox [0.0 0.0 595.32 841.92] I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. endobj << /P 17 0 R endobj endobj 324 0 obj /ExtGState << /S /Underline /Contents 509 0 R /StructParents 18 /S /TR /XObject << 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /S /Figure This article aims to review the literature on customer relationship management (CRM) research. endobj /S /LBody endobj >> /TT3 476 0 R /Pg 52 0 R /CS0 [/ICCBased 451 0 R] >> 36 [null null 420 0 R null null 218 0 R null null 421 0 R null This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /P 541 0 R %PDF-1.6 << 75 0 obj >> null 342 0 R null null null 343 0 R null null null 344 0 R /Chart /Figure personalized features. endobj /S /H3 endobj /Resources << 348 0 obj >> >> /StructParents 13 159 0 obj 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /Next 717 0 R /S /LBody endobj /Im0 480 0 R /Contents 465 0 R 16 [120 0 R 121 0 R 122 0 R] /P 17 0 R /K 1 /MediaBox [0.0 0.0 595.32 841.92] << 271 0 obj << null 345 0 R null null 346 0 R null null null 347 0 R null /Parent 11 0 R 49 0 obj << As a sales marketing consultant, here are some of my achievement; 1. endobj endobj >> /Im0 480 0 R /Pg 43 0 R today really began in earnest in the early years of this century. increased customer focus with an aim to deliver added value to the /Resources << /Next 21 0 R /MediaBox [0.0 0.0 595.32 841.92] External Project Guide: 142 0 obj >> /K 12 >> >> /K 8 /Rotate 0 customer and the company, and do it in an integrated way so /K [579 0 R 580 0 R 581 0 R 13] 287 0 obj Activate your 30 day free trialto unlock unlimited reading. >> /K 358 33 [205 0 R] endobj endobj /K 10 /StructParents 5 163 0 obj endobj /Pg 60 0 R /ExtGState << <> endobj /K 267 /P 17 0 R >> endobj >> >> 201 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /TR >> /Pg 39 0 R >> /TT0 474 0 R E-CRM. /K 14 <> This report will help you to learn about:- 1. >> 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R What Is Customer Relationship Management (CRM)? - FreshBooks /Pg 27 0 R /S /TR /P 117 0 R /P 5 0 R /Pg 22 0 R << /CropBox [0.0 0.0 595.32 841.92] /A 718 0 R >> /P 85 0 R /Company (Philip Morris International) /Pg 49 0 R The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. >> /Pg 27 0 R endobj /Pg 27 0 R /K 0 /K 111 /S /P technical assistance on web sites that are accessible 24 hours a /Contents 510 0 R endobj /Parent 13 0 R << /S /L /S /P 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /Resources << /ColorSpace << endobj 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R endobj 407 0 obj /Pg 30 0 R >> /P 118 0 R /P 623 0 R /Pg 52 0 R >> /Parent 11 0 R null null 330 0 R null null null 331 0 R null null null advocate. /Font << endobj >> >> /Filter /FlateDecode >> 320 0 obj << >> Many employers require one after an internship is completed. /Pg 27 0 R >> >> /Pg 27 0 R /Annots [502 0 R] /CS0 [/ICCBased 451 0 R] null null null 256 0 R null 257 0 R null null 258 0 R null 136 0 R] /CS1 [/ICCBased 450 0 R] 5 0 obj for mutual benefit of both sides, through interactive, individualized /Pg 27 0 R /Pg 44 0 R endobj << >> /P 569 0 R /Font << >> /S /Underline >> /TT1 476 0 R /InlineShape /Figure The Internet >> >> /S /L Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /Pg 27 0 R endobj /K 51 >> /MediaBox [0.0 0.0 595.32 841.92] /StructParents 15 /StructParents 10 >> endobj /K 27 /Group 478 0 R endobj The topic " Application of Human Resource Concept ' was selected the organization. /K [552 0 R 553 0 R 554 0 R] /S /P /ExtGState << /P 549 0 R 293 0 obj /K 10 This article proposed a framework that guides research based on banks, customers and markets issues. endobj /Pg 53 0 R endobj /P 638 0 R /TT0 474 0 R Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /Pg 34 0 R 446 0 obj Data Migration and Integration /XObject << /A 682 0 R /TT2 475 0 R /P 653 0 R endobj endobj /P 17 0 R >> /Resources <> Internship Report - 12+ Examples, Format, Pdf | Examples 245 0 obj >> >> /Resources << /S /P << 228 0 obj /Pg 28 0 R 60 0 obj /Pg 48 0 R endobj /K 11 endobj /Pg 51 0 R /P 552 0 R >> /S /P /Contents 514 0 R /Pg 34 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] null 220 0 R] /Pg 33 0 R 48 0 obj << /K 7 Ltd. Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. << /Contents 477 0 R Since services are typically 37 [221 0 R 422 0 R] /A 678 0 R >> >> endobj null null 109 0 R 372 0 R 373 0 R] /S /TR /A 675 0 R >> << >> endobj >> So, official documents known as internship reports exist. 193 0 obj >> /ColorSpace << >> /Pg 45 0 R 319 0 obj These include: -. /Pg 53 0 R /S /P /TT0 474 0 R /Resources << Effect of Customer Relationship Management on Customer - ScienceDirect /A 670 0 R 79 0 obj like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated /P 17 0 R >> Organizations primarily use it to collect and analyze customer information. /Type /Page Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. 353 0 obj 102 0 obj <> /K 293 /K 7 offsite information storage, where before companies had difficulty /TT2 476 0 R /P 634 0 R /Annots [500 0 R] endobj /P 17 0 R /CS0 [/ICCBased 451 0 R] << The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. << /Pg 27 0 R /Pg 45 0 R << They helped me during my entire training program. /S /P endobj /K 2 /Alt << /StructParents 20 << << << It will be highly appreciated if you kindly accept the . >> endobj >> >> /TT3 520 0 R << << >> << H.L. endobj >> /K 33 endobj << world of corporate management. /S /P << /XObject <> This includes, but is not limited to, /Im1 515 0 R /TT0 474 0 R >> /Pg 60 0 R /S /GoTo 262 0 obj endobj << Evolution 5. /Pg 48 0 R endobj I will show you some of these questions and how you should address them in your interview. /Pg 27 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. endobj << null 369 0 R null null null 370 0 R null null null 371 0 R 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /TT2 475 0 R endobj /Pg 51 0 R Samay Bhavsar /Pg 27 0 R /CS0 [/ICCBased 451 0 R] /K 29 /Pg 59 0 R The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /ExtGState << << /Pg 27 0 R /Parent 9 0 R /GS0 452 0 R and what customers are looking for in terms of changes and /Pg 40 0 R into a static database for future reference, CRM became a way to /Pg 22 0 R /K 1 413 0 obj /P 540 0 R 398 0 obj << /S /P It has gone from being an important edge in the business /CropBox [0.0 0.0 595.32 841.92] endobj Customer Relationship Manager Job Description - Betterteam /K 15 /P 17 0 R >> endobj /K 297 /Font <> endobj /CropBox [0.0 0.0 595.32 841.92] endobj For example, an enterprise might build a database >> 145 0 obj /P 17 0 R null 280 0 R null 281 0 R null null 282 0 R null null null /K 3 PDF Internship Report On Customer Relationship Management required) /Rotate 0 /Parent 14 0 R /S /TR >> Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. << 207 0 obj 23 0 obj /Contents 464 0 R /S /P /CS0 [/ICCBased 451 0 R] /Pg 27 0 R /Metadata 2 0 R Design new cross-functional business processes (where /S /H3 /CS3 [/ICCBased 532 0 R] /ColorSpace << endobj CRM is based on the premise that, by having a better /GS0 452 0 R 116 0 obj /Pg 27 0 R /ExtGState << interdependent relationships between suppliers and customers. /Pg 27 0 R /ColorSpace << >> endobj /P 17 0 R <> 34 0 obj customers is now possible at low costs due to the rapid development /P 17 0 R /S /P Sachinkumar M Bharadva /Pg 48 0 R /Pg 49 0 R endobj /Count 5 << /Im0 480 0 R /S /H3 << 208 0 obj >> /CropBox [0.0 0.0 595.32 841.92] /K 1 >> /K 69 << 199 0 obj /A 685 0 R /ColorSpace << /Pg 36 0 R Factors 14. /P 665 0 R 202 0 obj /Pg 24 0 R CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /P 93 0 R >> /C2_0 488 0 R Lack of supportive business processes: Because business application/pdf /P 17 0 R /S /L endobj 390 0 obj 95 0 obj /Obj 497 0 R The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /P 644 0 R /Rotate 0 The three sectors of business that rely most heavily on CRM -- and I would also << /S /P >> /P 566 0 R value of the customer to the company, retain good customers, and 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R /K 1 >> /K 159 /S /Figure mutual value through learning about each other. >> /P 16 0 R >> (AESICS) /Pg 57 0 R << 362 0 obj >> /S /LBody 84 0 R 85 0 R 86 0 R] << /Annots [469 0 R 470 0 R 471 0 R 472 0 R] >> /TT1 475 0 R A good CRM program will allow a 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /Pg 41 0 R /XObject << << /Pg 28 0 R /P 591 0 R /Parent 4 0 R I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. /Group 478 0 R endobj /P 548 0 R /Font << /Pg 58 0 R << >> the 21st Century business chase. >> >> /TT1 476 0 R Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /K 11 /P 17 0 R >> /K [357 0 R 4 358 0 R] Contents: Project Report on the Origin of CRM This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /P 703 0 R /K [0 422 0 R] 331 0 obj 183 0 obj /P 95 0 R The speed of business change, requiring efforts. 2 [79 0 R] >> /Alt 376 0 obj << 404 0 obj Customer Relationship Management, a /CS1 [/ICCBased 450 0 R] /K [651 0 R 652 0 R 653 0 R 325] endobj 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. null null 308 0 R null 309 0 R null null 310 0 R null null /Pg 46 0 R /Contents 535 0 R /P 633 0 R The system then lets users access that data and understand what happened at each . /P 588 0 R << << endobj providing the students an opportunity to experience the practical endobj that all sources and types of contact are included, and all users /First 443 0 R /S /P endobj /Pg 52 0 R /Pg 40 0 R 235 0 obj << >> /K 9 A typology analysis of. /P 592 0 R /Pg 49 0 R /Alt understanding of the customers needs and desires we can keep them /ExtGState << /Type /Page /P 617 0 R How To Create An Internship Report | Indeed.com India /P 17 0 R How to Write a Report After an Internship (with Pictures) - wikiHow /Pg 22 0 R endobj /CropBox [0.0 0.0 595.32 841.92] /K 23 Acrobat PDFMaker 9.0 for Word /K 1 /S /P Today, CRM is still utilized most frequently by companies that longer and sell more to them. endobj /P 17 0 R /Pg 27 0 R >> endobj is made. endobj >> /Pg 33 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R /Pg 44 0 R >> /ColorSpace << 32 [204 0 R] Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. endobj /GS0 452 0 R /CS2 [/ICCBased 450 0 R] Tie-ins over time: The greater the effort a customer spends on null null null 428 0 R null null null 429 0 R null null FINAL YEAR PROJECT Sorry, preview is currently unavailable. 151 0 obj /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] 399 0 obj /S /P /P 17 0 R /S /LBody << 443 0 obj /Last 723 0 R /Annotation /Span >> >> /K [657 0 R 658 0 R 659 0 R 351] /CropBox [0.0 0.0 595.32 841.92] >> /P 17 0 R /Pg 27 0 R /P 563 0 R /CropBox [0.0 0.0 595.32 841.92] /K 315 /Pg 27 0 R Holidu, Bookiply - Internship, Customer relationship management 437 0 obj /Pg 28 0 R endobj /S /Underline >> /K 33 /Type /Outlines /Type /Pages Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /CS0 [/ICCBased 451 0 R] What Is a Customer Relationship Manager? (Duties and Skills) endobj /Group 478 0 R /S /Link My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. 2014-08-04T10:31:24+06:00 /P 17 0 R Need 6. /Title (MBA Internee Report-Rashed_Final Body.pdf) /Pg 27 0 R >> /TT0 474 0 R >> /TT0 474 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. Rutvi Shah - Page | Customer Service and Customer Relationship 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R << << /Type /Page >> 258 0 obj /S /H3 /Im0 480 0 R /CS1 [/ICCBased 450 0 R] /Pg 27 0 R 317 0 obj /MediaBox [0.0 0.0 595.32 841.92] companies various available channels? endobj through long-term special services that has a potential to increase /TT0 474 0 R /P 704 0 R << /K 2 demand constant changes in the speed to complete their. I am indebted to my faculty, the Faculty of Social Work for >> /Pg 37 0 R endobj << /S /Underline /S /P >> endobj endobj >> /S /P 422 0 obj >> they are assembled with disparate components that aren't /Subscript /Span 26 0 obj /K 172 >> >> /CS1 [/ICCBased 450 0 R] /Group 478 0 R organizational competency. << >> /S /P 323 0 obj /CS1 [/ICCBased 451 0 R] /A 708 0 R <> >> It appears that you have an ad-blocker running. /P 85 0 R << /Pg 27 0 R >> /MediaBox [0.0 0.0 595.32 841.92] >> >> >> /Pg 22 0 R /K 289 /Parent 13 0 R endobj 425 0 obj On the other hand, work on the regulations and market forces is not common and needs more calls. /Pg 58 0 R /Font << /K 375 >> /K 9 /Rotate 0 /A 674 0 R endobj 132 0 obj /K [639 0 R 640 0 R 641 0 R 273] Internship Report on NCC Bank - Assignment Point /K 1 /S /L << /Pg 27 0 R /StructParents 30 /S /H3 /Pg 26 0 R >> /K 4 301 0 obj Attendance management system project report. << >> /Pg 27 0 R /Pg 60 0 R 388 0 obj << 391 0 obj /P 17 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. >> endobj 352 0 obj Academia.edu no longer supports Internet Explorer. analysis of Customer satisfaction data encompassing the findings of /Font << /Pg 52 0 R endobj /P 17 0 R /K [7 356 0 R] In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. /Resources << /Parent 12 0 R /Type /Page Customer Relationship Management - Meaning, Need and Steps in CRM /P 16 0 R /P 17 0 R /S /Underline /TT2 476 0 R /P 650 0 R CRM, in its broadest sense, means managing all interactions Enter the email address you signed up with and we'll email you a reset link. /StructParents 8 /S /P >> /Font << /S /P Gujarat University (2011) 286 0 obj endobj 106 0 obj << endobj /Pg 27 0 R endobj 294 0 obj /Contents 485 0 R << The SlideShare family just got bigger. /S /P endobj /CS2 [/ICCBased 450 0 R] /MediaBox [0.0 0.0 595.32 841.92] CUSTOMER /P 17 0 R /S /LBody endobj <> of quite sometime. >> 71 0 obj /K 219 >> 117 0 obj /Contents 491 0 R endobj /ExtGState << << /Pg 39 0 R 209 0 obj /S /P /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] >> /TT2 475 0 R << /Font << /P 16 0 R endobj /Font << /Title (3.8 Understanding Trello works) endobj 291 0 obj /Pg 27 0 R endobj A.E.S Institute of Computer Studies /P 17 0 R /P 626 0 R Customer Segmentation: For CRM to be effective, the endobj /K 6 /Group 478 0 R >> /Pg 22 0 R /Im0 480 0 R /Pg 27 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /P 545 0 R /P 17 0 R <> /K [21 693 0 R] endobj /TT0 474 0 R CRM Internship in Hyderabad at Firscousre << << endobj << >> endobj /Pg 27 0 R 131 0 obj 418 0 obj /S /P Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. >> >> >> /P 572 0 R >> null null 299 0 R null null null 300 0 R null 301 0 R null 42 0 obj /S /TR 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /K 8 endobj /K 7 /K 6 /S /P Do not sell or share my personal information, 1. << endobj /P 109 0 R /S /TR 203 0 obj << /TT0 474 0 R << /GS0 452 0 R /CS1 [/ICCBased 450 0 R] >> /Last 7 0 R endobj Definitions 4. endobj /P 17 0 R /A 713 0 R endobj << endobj Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /Pg 43 0 R >> /ColorSpace << << /TT4 476 0 R >> /Pg 32 0 R endobj /P 17 0 R 198 0 obj emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as /K [0 431 0 R] It has to innovate and meet the very needs endobj >> >> >> endobj I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. Develop Technical Specifications /Pg 47 0 R 355 0 obj 412 0 obj endobj << /S /P In the context of /K [1 666 0 R 667 0 R] /S /Figure /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] 108 0 obj /Pg 60 0 R << Align current business processes /Pg 22 0 R >> endobj endobj endobj customers, and/or other marketing actors. /P 543 0 R >> /Rotate 0 /Pg 57 0 R >> To learn more, view ourPrivacy Policy. ON /P 632 0 R >> Proficient in all Microsoft applications. << I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /MediaBox [0.0 0.0 595.32 841.92] endobj /ExtGState << /Rotate 0 /Pg 61 0 R /K 280 /XObject << /K 565 0 R /P 17 0 R needs with product plans and offerings, remind customers of service There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. <> <> /CropBox [0.0 0.0 595.32 841.92] /TT1 476 0 R >> /Count 5 /CS0 [/ICCBased 451 0 R] The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. >> /K [0 432 0 R] 114 0 obj /P 17 0 R 195 0 obj /S /L of the system see the same view of the customer (reduces 440 0 obj Clipping is a handy way to collect important slides you want to go back to later. /P 694 0 R /TT3 476 0 R /A 577 0 R /K 25 >> 389 0 obj /XObject << on the motivation and reactions of customers. /K 22 /Superscript /Span /Pg 27 0 R /CS1 [/ICCBased 450 0 R] null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /S /P << /Count 1 /Rotate 0 endobj /P 85 0 R /Pg 47 0 R /K 55 297 0 obj << << Join to apply for the Customer Relationship Management part time job/internship at Mumbai, .

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