This was the first time I have used the bridge with the new payment system. This is why we try to play our small part in making it more widely known. I now had to wait 56 days to receive their response. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. The paper work from the D of T was issued 15/06/2015. It's difficult as you've got nothing to back up what your saying I.e. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Hopefully that is the end of that. So sometime in January 2020, a PCN would have been sent to the address on the V5C. No way round this. If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). The web page did not mention any outstanding crossings, so I took this as my payment was complete. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. This demonstrates a fundamental flaw in your accounting system. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. Penalty for failing to do so is up to 1,000. 105 to go through the Dartford tunnel!!! It seems ridiculous you can be fining people nearly 5 months after the offence. Ive already paid and I own that I will keep your receipt because I do not trust. Must be easier and more cost efficient to erect some clear signs than send out payment demands! Save - Print Your document is ready! The Dart Charge website is the simplest way to pay. Was it the first offence? Worth a look. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. I think they have 56 days to make a decision. I am now being billed for 6 for the 2 crossings and have appealed. I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. If youre driving to one the South Easts major airports such as Gatwick, Luton, or Stansted theres a good chance youll need to use the Dartford Crossing and its new charging system. Apparently this system does not work very well anyway. Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. :(, Tommy, I did forget to pay on time but went in and paid when I remembered. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. Fixed penalty notices are issued by the police, your local council or the Driver and Vehicle Standards Agency (DVSA). Challenge a penalty charge notice Hi, please can you tell me where the signs were located in July of last year? I could put in any number plate and pay, even if the vehicle has not crossed. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! Here is the number for the dartford crossing in case you need it. Your site is very helpful, so many thanks. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. I have now made a payment of 5 do you think that I will get a penalty charge?. In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. I didn't ignore the fine. YOU REALLY NEED CLEAR SIGNAGE 10 MILES OUT ON BOTH SIDES The only reason we noticed coming back was there were no tolls to pay !! Do let us know what the outcome of your representation. You could get a Dart Charge penalty charge notice for several reasons. Simply paying when you get back should be okay for a first offence. Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. Hi Not sure if my last reply worked, but go here for info and a link to the appeal page. How can we complain? Should I be able to pay and avoid a fine. I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). We rent so he mayve lived here in the past but hant for the last two years what do I do!? They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. How much will I be fined if I forget to pay the dart charge: The penalty charges are as follows: Non-payment after one day: 70.00. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. 425 to release it because of unpaid Dart charge. Thanks for your post pcn and well done on taking your case forward successfully. Paid Dart charge late and first notice of a fine is 105! Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? I picked up a rental car at Leeds who did not tell me about anything ,when a warning notice came through with a penalty charge notice from dart charge, the rental company sent me on two administration letters that I was charged for at 35 each. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. That one sentence could have saved me the suffering and stress and shock. Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. if I will not pay within the 27th February? Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. Please contact the DVLA to confirm if your vehicle is exempt. The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. I think you have answered your own question there. It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. The consequences of this mean you must also pay an extra 50% within fourteen (14) days of receiving it. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. I understand there is the possibility of a 14 day grace period if this is the first offence, however. Please, do someone of you know what can exactly happen to me After this I completely forgot about not paying, I have just remembered. Hello Yes, this is true and we agree. Let us know. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. Dart Charge Fine. The signage at the Dartford Crossing is confusing, to say the least. The phone will remind you to pay as you arrive at the your destination or crossing6. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. What do I do now? I simply cannot believe this is allowed to continue, its a scandal. Thanks for the message and were glad it helped. why cant they give us information when required. And the only offer theyve given us is to pay 35 if we pay within 14 days. In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. For each crossing! I had my money ready to pay as Ive done before but no barriers. I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. I can only pay you by Thursday when I am back home, in Belgium. We used to have customer who regularly cost us parking tickets, and they ran up a debt. Three points: Apparently it is, but you need to wait for the charge notice to be sent. Find out what you can do to beat the Dartford fines right here. Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? now as long as we have the 0300 phone number but unless we are going to Kent or Surrey we would now use the anti- clockwise direction of the M25 to save the hassle especially for Gatwick or Heathrow. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip.

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