Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. We want to hear from you. [2022]. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. The question for consumers becomes how to know whether they're making an error before buying. The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Not looking for Taylor Swift? However, you can not neglect how good Ticketmaster is at her work. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Sign up for free newsletters and get more CNBC delivered to your inbox. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. The cheapest prices and best locations vary depending on the event, so it always helps to check both. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. You would transfer the tickets from your Ticketmaster account to the buyers email address. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. That doesnt make it true. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. Select "Tickets" from the drop-down menu. Advertisement. The Live Nation and Ticketmaster monopoly. 1. There is a 15 percent charge that remains consistent regardless of your ticket price. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. Thank you. Your email address will not be published. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Sorry we couldn't be helpful. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. Privacy Policy. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. They have a user-friendly website with a good user interface. This tends to be less egregious than the fees imposed by the competition. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". So, which of the two is trustworthy? It also included MIT economist Sara Fisher Ellison. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Sat, 17 Jun 2023 | The findings raise questions for whether consumers have a right to full price disclosure up front. In addition to that, itll also charge an order processing fee. display: none !important; Office Hours. Great, but HOW?? No one else can do that. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. A Division of NBCUniversal. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. StubHub vs Viagogo: Which Is Better For You? Some teams, venues, or artists put delivery delays. Do you ever wish that online ticket booking was less expensive? The face value price is the one you see on the website. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. Bundle up and save on concerts, live shows,. Will you support Voxs explanatory journalism? and our Save my name, email, and website in this browser for the next time I comment. ViralTalky's team of content writers regularly helps write high quality content. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Tickets are 100% guaranteed by FanProtect. CPAC used to be a barometer. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Hi! Thank you! Ability to get tickets without visiting box offices in person. He turned to music instead, with his college roommate . Buy and sell your Taylor Swift tickets today. Not looking for Taylor Swift? Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. The prices of tickets available on this platform differ from the actual face value of the ticket. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. New Shows Announced in the U.S.! In most cases, tickets aren't issued until 24 hours before the event. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. Due to the high demand for tickets, the prices can rise to seven skies. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. ET. Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There isn't any individual resale fee on these transactions. StubHubs website is very convenient to use. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. However, it might actually be a fraud. Season Ticket Memberships. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. "A lot of these companies that live month to month or on three-month. You can buy tickets online over the website,. Phone support during select hours on weekdays and weekends. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. Ostheimer said no, sorry, he would be using the preselected question cards. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. From the sellers side, 15% of the face value will be detected in the name of fees. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Ability to narrow search parameters with advanced filtering. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Sign into your StubHub account and click the "Sell" button in the top toolbar. The extra fee increases Ticketmaster's profits. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Select the seats and have a look at all the other important details. Garth Brooks Background. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Something went wrong. 4. How can I transfer them? Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Register yourself with a StubHub account. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. TicketLiquidator. I'm in the same boat. Help us improve this article with your feedback. Seating Area: 104. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. Ticket prices can be cheaper than face value. The prices and their ranges will depend on every event you have chosen. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. These are asking prices, not necessarily what fans are paying to score a seat. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. These results implied that the hidden-fee buyers were misinformed about the total purchase price. TM previously allowed transfer (which is why I posted) and now transfer is not available. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. This is not a heartwarming success story. Nearly every ticket will have a convenience fee added for doing business through this service. The website makes the ticket-buying process simple. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. [2022], SeatGeek vs StubHub: Which Is Better For You? While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Alex Murdaugh sentenced to two life terms for murdering his wife and son. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Of course, this isn't to say secondary sellers are grifters in all circumstances. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. Required fields are marked *. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Obviously, were used to paying fees anytime we buy tickets online. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. What if the buyer doesn't have an account? You are not required to use the same device you used to book the tickets. Selling the ticket on StubHub is a quick and easy process. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. In case you were thinking if the website allows negotiation, they do not. It allows you to sell the tickets and transfer them to a new owner. 2023 CNBC LLC. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . To put it in short, Ticketmaster has a website that is easy to use. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. Select the date of the event and tap on the option that says Find Tickets. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. The prices and their ranges will depend on every event you have chosen. Doing so will bring you to the primary seller's page. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. "Stubhub is saying they cannot refund buyers because sellers . [2022], Ticketmaster vs Ticketek: Which Is Best For You? StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. Then, set a suitable price for your tickets. Previously there was an option to transfer and now there is not. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. display: none !important; "It just becomes a part of the overall economics of going to an event," Goldberg says. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. [deleted] 4 yr. ago If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. We welcome you to provide your feedback on your experiences with any products that you have experience with. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. But that market may be full of landmines for unwary buyers, experts said. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Only some of my tickets have sold. But it becomes a "buyer beware" type market, experts said. Don't show them on your phone. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Please consider making a one-time contribution to Vox today. However, few studies had examined this question at such a scale.. StubHub is an eBay company that began selling and reselling event tickets in 2000. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Ability to search by ticket number and amount you want to spend. So, it is considered the best competition in front of Ticketmaster. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. Ticket fees are high but not entirely arbitrary. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. As this price comparison shows, both services have a wide variety of seats available and are usually . Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Remember, the receiver's email address must be different to the sender's email address. . 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They'd inadvertently bought fake tickets. Buy and sell your Taylor Swift tickets today. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. The prices fluctuate according to the value of the tickets. Ticketmaster on Tuesday called the demand "historically unprecedented." 2. Third-party ticket sites are your best bet if you didn't get in. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Swift will perform more . You can transfer as many tickets as you like. You can enter the barcode of the ticket for them to get a hold of the important details. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. See all 12 articles. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Choose from the events list or search for the event through the search bar you wish to attend. Ability to view venue map. Save my name, email, and website in this browser for the next time I comment. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. FanProtect service helps find replacement tickets if something goes amiss. You can now buy a fraction of a house. Hidden-fee users were then more likely to go back and search other ticket listings. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. In most cases, tickets arent issued until 24 hours before the event. I think weve already covered that.. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Fees of this size are a common source of confusion and ire. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. Ticketmaster should be able to confirm this for you. 2. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Ticketmaster has a website that is easy to use. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. 24/7 live chat support. They are ready to deal with multiple currencies. on tickets issued to original buyers.

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